LEGAL
By placing an order on our website, you agree to our terms and conditions as set out below:
TERMS OF SALE
All our prices are already inclusive of VAT. However, a delivery fee will be added during checkout. All prices are subject to change without prior notice and are valid while stocks last.
Custom Products
It is the customers responsibility to select the correct artwork for their customised products. It is the customers responsibility to make sure that names are spelled correctly.
Sales Terms and Conditions
All discounted sales are final - no returns, refunds, credits or exchanges. Please note coupon codes, gift vouchers and discount codes are not valid during promotions. Prices are subject to change at any time. Due to high volume of orders during the sales and festive period, our standard processing times do not apply and orders are delayed. We will however endeavour to get your order shipped out as quick as possible.
REFUND POLICY
Our policy lasts for 7 days. We do not accept returns. We will replace broken or lost items during shipping. We will replace item with a manufacturing defect at our discretion. Pictures of the broken item or manufacturing issue must be emailed within 7 days or receiving the item. We do not offer refunds or replacements for misspelled items or items incorrectly ordered.
Terms of sale
These are the general terms of our relationship with you. They cover any transactions where we provide goods or services to you. Under these terms:
An order is a separate document or form, including a webform, that contains the commercial terms of each specific transaction and incorporates these terms.
2.1.Composition. The agreement consists of these terms of service and any orders or any other specific terms applicable to the services.
2.2.Definitions. In the agreement:
business day means any day other than a Saturday, Sunday, or holiday (including a public or bank holiday) in the jurisdiction where we are organised;
business hours means our normal business hours on business days;
day means a day counted from midnight to midnight, including all days of the month, Saturdays, Sundays, and public holidays;
sign means the handwritten signature or an electronic signature that the parties agree to use, of each of the parties’ duly authorised representatives; and
we, us, or our means Welko Business Products CC T/A Custom Cat Creations;
writing means the reproduction of information or data in physical form or any mode of reproducing information or data in electronic form that the parties agree to use, but excludes information or data in the form of email;
you, you or your means our customer who places orders with us.
2.3.Interpretation. The following rules apply to the interpretation of the agreement:
2.4. Departure. These terms apply to all our customers and are not generally open to negotiation for reasons of consistency. Should the parties negotiate any departure from these terms, they will record that departure in the relevant order or other specific terms.
2.5. Conflict. If there is a conflict of meaning between these terms and any word or phrase in an order or other specific terms, the meaning in the order or specific terms will prevail in respect of the relevant services.
3.1. Commencement. These terms start whenever you accept them by:
and continue until terminated.
3.2.Automatic renewal. If an order involves a subscription, the agreement will continue automatically from the end of the initial term or subsequent automatic renewal period for an automatic renewal period equivalent to the initial term.
3.3.Renewal termination. Either party may terminate the agreement before the end of the initial term or subsequent automatic renewal period by giving the other party at least 30 calendar days prior written notice.
4.1.Placing orders. You place orders with us whenever you place an order for goods through the website. These orders are offers to us to buy our goods or services.
4.2.Capacity and authority. You promise that you have the legal capacity and authority to enter into the agreement.
4.3.Invitation to do business. Marketing is merely an invitation to do business and we only conclude the agreement when we actually ship the goods to you.
4.4. Cancellations. We may cancel any order, but we will refund any money you have paid in relation to that particular order if we do.
4.5. Fees. Despite our best efforts, the stated fees may be incorrect. We will confirm the fees for any goods when we accept your offer.
4.6. Time and place. We conclude the agreement when we accept the order and where we are domiciled when we do.
4.7. Stock availability. We may not always have the goods on which you make offers in stock. You may cancel the offer or make another offer on the part of the goods that are in stock.
4.8.Separate agreements. Each order is a separate agreement, but you are deemed to have breached all of them if you breach one of them.
5.1.Sale.We sell the goods to you who purchases them on the terms of the agreement.
5.2. Countries. You may only make offers for goods for delivery to the countries specified by us. If your shipping or billing address is not amongst those specified, you must not make an offer. We are only able to sell into the countries specified, and we are only able to ship to those countries.
5.3. Freight and packaging. Unless otherwise agreed in an order the goods will be supplied on the following basis:
5.4. Time until dispatch. Once we receive an offer, we will endeavour to dispatch the goods as soon as reasonably practicable (which may be longer than 30 calendar days) to the address specified in the offer. We will try to adhere to the estimated delivery dates but accept no liability for failing to do so. You may not withdraw any offer due to a delay in delivery.
5.5. Risk and ownership. All risk of loss or damage to the goods will pass to you upon physical delivery of the goods to your delivery address. Ownership in the goods will only pass to you upon full payment of the fees.
5.6. Warranty. The goods will be subject to any warranty indicated in the description of the goods appearing on the accompanying documentation, packaging, or EULA. Please review those documents carefully. You will have the same rights against us as we have against the supplier regards defects in the goods, the intention being that our liability to you will be co-extensive with the right of recourse we have against the supplier. We will provide a copy of any warranty on request. To the extent legally possible, we assign to you the benefit of any supplier warranties that a supplier may give to us regards the goods. You may not waive any of our common law rights as against the supplier.
5.7. Sales representatives. None of our sales representatives have the authority to bind us and no representation, warranty or any other statements made or given by any of our sales representatives will be binding on us, unless given in writing and signed by our duly authorised representative.
5.8. Resale and exports. If you wish to resell or export any goods, you must obtain all required consents or licences under all applicable laws and regulations that may affect or regulate such resale or export.
6.1. Right. We grant you a right to use the services in the form of the website subject to the following limitations:
6.2.Breach. We may cancel your right if you breach the agreement.
6.3. Basis. We provide the online services to you on the following basis:
6.4. Access conditions. We will only provide online service access to you or your authorised users (where you are a juristic person) on the conditions that you or each one of them will:
6.5.Availability. We will do our best to make the online services available at all times, however we cannot guarantee that they will always be available. We may make them unavailable for scheduled and emergency maintenance.
7.1.Definition. Your data is any data belonging to you or your customer that:
but excludes any derived data that we create for our own purposes or which is proprietary or confidential to us or our third party contractors.
7.2. You own it. You own all your data, but give us a right to use it to provide the services when you provide us with access to it.
7.3.We do not own it. We do not own any of your data. However, we do own our derived data. Your data does not include any derived data that we create for our own internal purposes. Derived data is any of our own data that we create from your data, such as through aggregation, de-identification, or anonymisation.
7.4. Responsibility. We take the protection of your data very seriously and will always do everything in our power to protect it. However, we are not responsible for any of your data stored on the online services, you provide it to us at your own risk, and you indemnify us against any liability for it to the extent allowed by applicable law, including liability for data breaches, unauthorised access, and third party claims.
7.5. Location. Your data will remain wherever we place it initially, unless we have to transfer it to another country to comply with our obligations to you. You consent to us transferring it to our group of companies, associated companies, service providers, or agents who may be located in other countries for the purpose of providing the services.
8.1.Definition. Confidential information is any information that the parties share with one another in terms of this agreement with the intention that the other party should keep it secret, such as personal information, business records, or customer details.
8.2. Responsibilities. Each party will keep any confidential information it receives from the other party under the agreement confidential and the receiving party will:
8.3. End of agreement. The parties will give back to the other all confidential information of the other that they have at the end of the agreement, unless:
8.4.Indemnity. Each party indemnifies the other against any loss or damage that the other may suffer because of a breach of this clause by a party or its employees or agents.
8.5.Survival. This clause about confidential information is separate from the rest of this agreement and remains valid for five years after the end of this agreement.
9.1. Ownership. We or our third party licensors own all proprietary rights in our goods or services and we or they may prosecute you for any violations of those rights.
9.2.Our technology. Our technology is anything that we have or acquire rights in and may use to perform our obligations under the agreement.
9.3.Retention of rights. We own all intellectual property rights in our technology and you may not use those rights without our permission. You do not acquire any rights in our technology if we use it to provide the goods or services to you.
9.4.Our trademarks. Our trademarks are our property and you may not use them without our permission. All other trademarks are their respective owners’ property.
9.5. Restrictions. You may not change, hire out, reverse engineer, or copy the goods or services without our permission.
You will not contract with any of our personnel, other than through us, who were involved in providing the goods or services under an order for the duration of that order or for 12 calendar months after its termination.
11.1.Payment. You will pay us the fees on the due date in the manner agreed between the parties in writing. You may not withhold payment of any amount due to us for any reason.
11.2.Late payments. Additional charges agreed between the parties in writing apply to any payment we receive after the due date and you must pay them to us on demand. We may stop providing any services or withhold or remove any goods until you have paid all amounts due.
11.3.Interest. Overdue amounts on any outstanding invoice will bear interest for our benefit from its due date until you pay it at whichever rate is higher between:
Interest will be payable on a claim for damages from when the damages were suffered.
11.4. Appropriation. We may use any money you pay us to settle your indebtedness under the agreement, despite any particular reason you may have paid it to us.
11.5.Certificate. We may appoint an accountant to sign a certificate that will be proof of the amount due by you and the date on which it is payable.
11.6.Tax. All fees exclude any tax (unless indicated otherwise), which you will pay where applicable in addition to the fees.
11.7. Payment profile. We may provide any registered credit bureau with information about your payment of amounts.
12.1.Service warranties. We warrant that we will:
12.2. General warranties. We warrant further that we:
13.1. Disclaimer. You use the goods or services at your own risk and we disclaim all other warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.
13.2. Exclusion of liability. Despite our warranties, we are not liable for any defects that your negligence, failure to follow our instructions, or misuse causes.
14.1. Agreement warranties. You warrant that:
14.2.Indemnity. You indemnify us against any claim for damages by any third party resulting from a breach of your warranties, including all legal costs. Legal costs means the costs that a lawyer may recover from their client for their disbursements and professional services if permissible under applicable law.
15.1. Direct damages limited. We are only liable to you for any direct damages that the goods or services may cause up to the total amount of fees that you have already paid us for them.
15.2. Indirect damages excluded. We are not liable for any other damages or losses that the goods or services may cause you.
15.3. Your default. We are not liable for any damage or loss that your breach, misrepresentation, or mistake causes.
16.1.Breach. If either party
then the other party may:
16.2. Suspension. We may immediately suspend your right to use the website if:
17.1.Termination for good cause. We may cancel this agreement immediately if we:
If we need to terminate, we will give you as much notice as reasonably possible in writing.
17.2.Duties on termination. On termination, cancellation, or expiry of this agreement, we will stop providing the goods or services, your right to access the website will cease, and we may erase your data.
18.1. Acceleration. All amounts due to us for the goods delivered before termination become due and payable on termination, cancellation, or expiry the agreement.
18.2.Assistance. We may provide you with post termination assistance (such as data retrieval) subject to additional fees and conditions, but are not obliged to.
18.3.No expectation. The agreement does not create any expectation of continued services, agreement renewal, or any further agreement between the parties.
19.1.Resolving disputes. Either party may inform the other in writing if there is a dispute. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails. If they go to arbitration, they will agree in writing on a recognized and appropriate forum for arbitration that is accessible to both parties. Despite this clause, we may apply to court for urgent interim relief while the dispute resolution process is being finalised.
19.2.Mediation. If negotiation fails, the parties must refer the dispute to mediation under AFSA’s rules. AFSA means the Arbitration Foundation of Southern Africa (or its successor or body nominated in writing by it in its stead).
19.3. Arbitration. If mediation fails, the parties must refer the dispute within 15 business days to arbitration (including any appeal against the arbitrator’s decision) under AFSA’s latest rules for expedited arbitrations. The arbitration will be held in English in Johannesburg. The parties will agree and appoint one arbitrator. If the parties cannot agree on the arbitrator within 10 business days after the referral, the Secretariat of AFSA will appoint the arbitrator.
19.4.Notices and domicile. The parties will send all notices to each others’ email addresses and choose their respective street addresses as their service addresses for all legal documents. Our email and street addresses are available on our website, while you provide your email and street addresses to us when concluding the agreement. The parties may change either address on 14 calendar days written notice to the other.
19.5.Beyond human control. Neither party is responsible for breach of the agreement caused by circumstances beyond human control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.
19.6.Assignment. You may not assign the agreement to anyone. We may assign it to any successor or purchaser of our business or some of our assets.
19.7.Relationship. The agreement does not create an employment relationship between the parties.
19.8.Entire agreement. The agreement is the entire agreement between the parties on the subject.
19.9.Changes. We will notify you of any changes to the agreement by email. Those changes will only apply to future goods orders. If you do not agree with the changes, you must stop using the website or ordering from us. If you continue to use the website or place orders with us following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.
19.10.Waiver. Any favour we may allow you will not affect any of our rights against you.
19.11. Severability. Any term that is invalid, unenforceable, or illegal may be removed from the agreement without affecting the rest of it.
19.12.Governing law. South African law governs this agreement.
Jurisdiction. You consent to the jurisdiction of the Magistrate’s Court in respect of any action or proceedings that we may bring against you in connection with this agreement, even if the action or proceedings would otherwise be beyond its jurisdiction without prejudice to our right to institute any action in any other court having jurisdiction.
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Privacy policy
October 2018 | Version 1.1
We respect your privacy. Callouts like this are a summary of our privacy policy and contain the most important and relevant points for you. Please read the full privacy policy because it applies to you.
Introduction
Welcome to our privacy policy. We are Welko Business Products CC T/A Custom Cat Creations and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
The purpose of this policy is to describe the way that we handle your personal information.
Audience
This policy applies to you if you are:
This policy applies to you under certain circumstances.
Personal information
Personal information includes:
but excludes:
Personal information includes information we collect (i) automatically when you visit our website, (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.
Common examples
Common examples of the types of personal information which we may collect and process include your:
Sensitive personal information
Depending on the goods or services that you require, we may also collect sensitive personal information including your:
Acceptance
Acceptance required
You must accept all the terms of this policy when you order any of our goods or order, register for, or use the website, application or any of our services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use the website, application or any of our services.
You may not order any of our goods or order, register for, or use the website, application or any of our services if you do not accept this policy.
Legal capacity
You may not access our website, application, or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
Your obligations
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
Changes
We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or the application, or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website, the application and our goods and services. If you continue to use the website, the application or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
Collection
On registration
Once you register on our website or application, you will no longer be anonymous to us. You will provide us with certain personal information.
This personal information will include:
We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
We collect certain information on registration, when you register on our website or application.
On order
When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (goods information or services information).
We collect certain information when you order any goods from us or make use of our services, necessary to provide the good or services to you.
From browser
We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
We collect certain information from your web browser, including your Internet usage information when you visit our website or use our application.
Cookies
We may place small text files called ‘cookies’ on your device when you visit our website or use our application. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:
Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org.
We collect certain information from cookies that we may send to your computer to try and give you a personalised experience.
Third party cookies
Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.
Web beacons
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
We collect certain information from web beacons on our website to compile anonymous information about our website.
Optional details
You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or application or when you enter competitions, take advantage or promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website or application.
We collect certain optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
Recording calls
We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.
Purpose for collection
We may use or process any goods information, services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
We may use your usage information for the purposes described above and to:
We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.
Consent to collection
We will obtain your consent to collect personal information:
We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.
Use
Our obligations
We may use your personal information to fulfil our obligations to you.
Messages and updates
We may send administrative messages and email updates to you about the website. We may wish to provide you with information about new goods or services in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages. We will not send you promotional messages unless you are our customer, or have otherwise chosen to opt-into them. But, we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.
We may use your information to send you administrative messages and email updates to you regarding the website and for marketing purposes where lawful.
Targeted content
While you are logged into the website or application, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
We may use your information for targeted content in certain, specified instances.
Disclosure
Sharing
We may share your personal information with:
We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.
Regulators
We may disclose your personal information as required by law or governmental audit.
Law enforcement
We may disclose personal information if required:
We may disclose personal information to third parties if required for legal reasons.
No selling
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Security
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
Our website is hosted on a secure server and uses security measures to prevent interference by intruders.
Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
Please keep your personal information accurate and up to date by accessing your account, emailing us, by phoning us.
Retention
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.
We will only retain your personal information for as long as is necessary.
Transfer to another country
We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
We may transfer your personal information outside the country in which it was collected to a foreign country.
Updating or removing
You may choose to correct or update the personal information you have submitted to us., by clicking the relevant menu in any of the pages on our website or the application or contacting us by phone or email.
You may choose to update or remove the personal information you have submitted to us.
Limitation
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.
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Security policy
Callouts like this are a summary of our security policy and contain the most important and relevant points for you. Please read the full security policy because it applies to you.
Introduction
There is no such thing as ‘perfect security’. We have to create a balance between increased levels of security and making transacting with us convenient to you.
Our security responsibilities
We will ensure that:
We are responsible for hosting our website securely, protecting your information you give us, securing our links, backing-up our data, logging access, and taking reasonable steps to secure payment information.
Our security disclaimers
Please note the following:
We cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.
Your security responsibilities
Recommended steps
You should:
You should have security software on your computer, scan it regularly, and keep the software up-to-date.
Additional steps
Other steps you should take to help protect your computer include:
You should also keep your Internet browser secure, only enter sensitive personal information on secure pages, and log out.
Protecting your password
You should:
Credit card information
Safe and secure
Transacting with us electronically (including transacting and using your credit card on our website) is safe and secure. It is much the same as transacting in person face-to-face.
Payment processing
We do not get involved in any credit card transactions directly. All credit card transactions are handled or acquired for us via our payment gateway who are the approved payment gateway for our bankers. No credit card details are stored on our website. Our payment gateway uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). You may go to our payment gateway’s website to view their security certificate and security policy.
Payment verification
A Certificate Authority (or CA) checks, verifies, and certifies our service provider’s company registration documents and domains to ensure that nobody can impersonate them to obtain your payment Information.
Secure URL
Once you begin the checkout process you will notice that the site URL will change from “http” to" https" and a small padlock will appear at the bottom of your screen. This is indicative of a secure Internet transaction.
Verification programs
Our payment gateway does currently support the Verified by Visa program. You can use your Visa or MasterCard credit card as payment for an order, and our payment gateway will ask you to enter your Verified by Visa password or MasterCard SecureCode.
Phishing
Secure URL
You must only log in to your account from a page that begins with https://customcat.co.za
No confirmation through links
We will never ask you to confirm your username and password or other sensitive information by clicking on any links in an email other than the email link we send you at registration to verify your email address. Be aware of “phishing” attacks where criminals attempt to obtain your sensitive information by sending you an email, masquerading as an email from us, asking you to access your account or verify information via links in the email, or diverting you to a fake CustomCat website. Please report any suspected phishing attacks to us immediately to prevent any harm to you or other users.
We will not generally ask you to confirm your personal information through links. If someone does, it may be a phishing attack.
Contact us
Please report any suspicious or unauthorised activity relating to your use of our website to us directly, because it will help make our website as secure as we can.
Our right to take action
We reserve the right to take whatever action we may deem necessary at any time to preserve the security and reliable operation of our system. You undertake not do (or permit anything to be done) that may compromise the system under our control.
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Website terms of use
These are the general terms of the relationship between
They cover any use of the website. You agree to be legally bound by the terms by visiting and using this website. Please do not use the website if you do not agree to the terms.
2.1. Definitions. In the agreement:
terms means the terms, consisting of:
we, us, or our means our organisation, the owner of the website and includes our officers, agents, employees, owners, co-branders, and associates where the terms limit or exclude our liability
you or your means any visitor to this website, including any other person, website, business, or agent (including any virtual or robotic agent) associated with the visitor
2.2. Interpretation. If the meaning of any general terms conflicts with any other relevant specific terms, the specific terms will apply. Specific terms, such as our terms of service, privacy policy, or security policy apply to specific sections of the website or have been specifically agreed between you and us.
3.1. Licence. We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.
3.2. Breach. If you breach any of the terms or infringe any other person’s rights (including copyright), we may cancel your licence, block you from using the website, claim specific performance or damages against you, and take any other steps the law allows, without affecting our rights.
3.3. Framing and linking. You may not frame this website or any of its pages. You may only link to the home page of this website. You may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our website or intellectual property, unless we have given you written permission to do so.
3.4. Virtual agents. You may not use any technology (including spiders, crawlers, bots, and similar virtual agents) to search or gain any information from this website, unless we have given you permission to do so.
You promise that you are entitled to visit this website and agree to the terms because you:
You promise that you will only give accurate information to us and this website.
6.1.Ownership. Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.
6.2.Trademarks. Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.
6.3.Restrictions. Except as expressly permitted under the agreement, the website may not be:
7.1.Own risk. We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.
7.2. Indemnity. You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.
7.3. Faults. We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.
7.4. Direct damages limited. If the previous clause does not apply for any reason, our maximum liability to you for all claims for direct damages is R100. This limit applies whether a claim is based on contract, delict (tort) or any other legal cause of action.
7.5. Indirect damages. We will never be responsible for any indirect or consequential damages or losses, even if we should have foreseen them. These may include any loss of profit, loss of goodwill, loss of use or damages related to lost or damaged data.
7.6. Other websites. We are not responsible for anyone else’s website.
8.1. Entire agreement. The terms are the entire agreement between the parties on the subject.
8.2. Changes to website. We may change or stop publishing this website without notice and will not be responsible for any consequences.
8.3. Changes to terms. We may change the terms at any time by placing a notice on this website or updating this web page. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.
8.4. Facts about website. If an administrator of this website signs a letter confirming any fact related to the website, that letter is conclusive proof of its contents. These may include the version of the terms that apply to any dispute, or what content or functions the website had at a particular time or date.
8.5. Waiver. We never waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.
8.6. Severability. Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.
8.7. Law and jurisdiction. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.